Questions labs ask us.
The product today
- What can my lab use ClinisLab for today?
- Setting up your lab: profile, sections, staff accounts and roles, two-factor sign-in, an audit log, a test catalog with reference ranges, panels and price lists, spreadsheet import, and the front desk: patient registration, orders, invoices, payments, receipts and tube labels; the bench: barcoded specimens with chain of custody, worklists and result entry with automatic flags and calculations; and validated PDF reports with QR verification, delivered by secure email or WhatsApp link; and internal quality control with Westgard rules, equipment maintenance and an exceptions board. Reagent stock, finance controls and management reports are being released next; the features page shows the status of each.
- Do I need to install anything or buy a server?
- No. ClinisLab runs in a modern web browser (Chrome, Edge or Firefox) on the computers, tablets and phones you already have. We host and back it up for you.
- What happens when the internet goes off?
- ClinisLab needs an internet connection; a mobile data hotspot is enough. The specimen workflow being built next includes a documented paper fallback and back-entry, so work recorded during an outage is entered afterwards with the original times.
- Can we have several branches or collection centres?
- Your plan sets how many branches and collection centres you can have. Multi-branch work arrives with the specimen workflow.
Safety and your data
- Are the starter reference ranges safe to use as they are?
- No, and ClinisLab will not let you. The starter ranges are common adult reference values to save typing. A qualified scientist in your lab must review each test against your methods, analysers and patients and confirm it before results can be reported. Every change is versioned and recorded.
- Who can see my lab's data?
- Only the staff you invite, with the permissions you give them. Each lab's records are isolated from every other lab at the database level. Our support staff do not browse your records, and patient data is never sold or used for advertising. See security and data protection.
Prices and getting started
- How much does it cost?
- Plans are priced monthly in cedis, with a cheaper yearly option and a 30-day free trial that starts when you activate your lab. See pricing.
- Can I import my existing test list and prices?
- Yes. Save your list from Excel as CSV and upload it. ClinisLab checks every row and shows you a preview with any problems before anything is saved.
- What if we decide to stop?
- Your lab becomes read-only after a grace period: everything can still be viewed and printed, nothing is deleted. You can ask for a copy of your data.
Still have a question?
Book a short demo and ask us anything.