Terms of service

These terms apply between InnovaStark Technologies, the provider of ClinisLab (“we”), and the laboratory or organisation that subscribes to the service (“you”). By activating a lab, you agree to them on behalf of your organisation.

1. The service

ClinisLab is web-based laboratory management software provided as a subscription. Features are released in stages; the features page shows what is available now. We may improve and change the service, and will give reasonable notice of changes that materially reduce what you can do.

2. Your responsibilities

• Holding the licences and registrations your laboratory needs to operate, including with HeFRA and the relevant professional council.
• Your clinical work and professional judgement. You are responsible for your test menu, methods, reference ranges, results and reports, including reviewing and confirming any suggested reference ranges before use.
• Your obligations as data controller for your patients' information, including having a lawful basis and giving patients the information the law requires.
• Giving each staff member their own account, keeping passwords and two-factor devices secure, and removing access promptly when someone leaves.
• Using the service lawfully and not attempting to access other customers' data or disrupt the service.

3. Trial, fees and payment

New labs get a free trial that starts on activation. After the trial, the fees of your chosen plan apply, in Ghana cedis, monthly or yearly in advance. If a payment is missed, your lab enters a short grace period and then becomes read-only until payment is made; your data is not deleted.

4. Your data

You own your data. We process it only to provide the service and as described in our privacy notice and the data processing agreement between us. When your subscription ends, you can ask for a copy of your data within a reasonable period, after which it is deleted except where the law requires us to keep it.

5. Availability and support

We aim to keep the service available at all times except during planned maintenance, which we announce in advance where possible. Internet connectivity at your premises is outside our control.

6. Liability

The service is a tool to support your laboratory's work; it does not replace professional judgement. To the extent the law allows, our total liability is limited to the fees you paid in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited under Ghanaian law.

7. Ending the subscription

You can stop at any time; fees already paid are not refunded except where the law requires. We may suspend a lab that seriously breaches these terms, after notice where possible.

8. Governing law

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction.